Reference

Privacy Policy for Indonesia Wallet Data

Sic Bo, Jungle Delight, Tennis Betting and QRIS wallet checks all create account data, so our Privacy Policy explains what we collect before you open your account.

DANA data clarityOVO account matchingGoPay privacy checksQRIS receipt records
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goku55 Privacy Policy for Indonesia Wallet Data
CONTACT PATHS

Contact Us About Your Privacy Data

Fast privacy help matters when a phone number changes or a wallet receipt does not match. Use the channel that fits your case: live chat for active login questions, WhatsApp for identity checks, or the privacy form inside Account > Help when you want a written trail. We aim to answer within our published support hours, and we never ask for your password or full OTP.

Team online

Live chat

Live chat is open 09:00–01:00 WIB for privacy questions tied to login, game session or wallet data. Share your account ID only after our agent asks through the secure chat window.

WhatsApp checks

WhatsApp support helps when your phone number, DANA name or OVO receipt needs identity matching. We may ask for masked screenshots, but we do not need your wallet PIN or password.

Account privacy form

Use Account > Help > Privacy Request for changes to stored data, wallet aliases or contact details. The form keeps your request tied to your account so follow-up is easier.

ACCOUNT CARE

Account Privacy Across DANA and Devices

Your account privacy is handled as part of daily operations, not as an afterthought. Payment matching, cookie choices, login resets and data correction requests each leave a controlled record so we can…

Data we collect

We collect account details such as name, phone number, login records, payment alias and device signals. These fields help us match you to your wallet and protect your account from unwanted access.

Payment records

DANA, OVO, GoPay and QRIS references are stored with time, amount and account ID so support can trace a payment issue. We use masked records where full wallet details are not needed.

Cookie choices

Cookies help keep you signed in, remember language choice and detect unusual session changes. You can clear cookies in your browser, though a fresh login may require another security check.

Login security

Password resets and phone changes may trigger OTP checks. We store the result of the check, not the full OTP, so support can confirm the action without seeing your private code.

Retention rules

We keep account, payment and session records only for operational, dispute and legal needs. Older records may be archived with tighter access so day-to-day support sees only what is needed.

Change requests

To correct your name, phone number or wallet alias, open Account > Help > Privacy Request. Our team checks the account trail, confirms identity and records the action for later reference.

Your Privacy Questions Before Joining

Before you open your account, you may want to know exactly what happens to your personal data. These answers cover the Privacy Policy points we receive most often: account setup, wallet records, cookies, data changes, retention and deletion. If your question involves access to the lobby, the answer depends on local law. For private cases, use Account > Help > Privacy Request so the reply is tied to your account ID.

We collect data needed to create and protect your account, including name, phone number, login records, device signals and payment alias. If you add DANA, OVO, GoPay or QRIS, we store payment references for matching.

Wallet data helps us confirm that a payment belongs to your account and resolve mismatched receipts. We keep references such as time, amount and masked wallet details, not your wallet PIN or private app login.

Yes. Open Account > Help > Privacy Request and choose the field you want changed. We may ask for identity checks so your account is not moved to another phone or wallet without your consent.

Cookies help keep your session active and detect unusual device changes while you browse games such as Sic Bo or Aviator. They support account security and preferences; they are not used to sell your personal data.

We keep records for the time needed to operate your account, handle disputes, meet legal duties and protect against account misuse. When full access is no longer needed, older records may be archived with restricted access.

Only support and account-security staff assigned to your case can see the request details. Payment processors may see limited wallet references when needed, while unrelated game or promo staff do not handle privacy requests.

You can ask for deletion through Account > Help > Privacy Request. Some records may need to stay for payment disputes, security checks or legal duties, and any access decision depends on local law.

Related Pages

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